About LuxeNest

Welcome to LuxeNest, where we believe that your home should be more than just a place to live—it should be a sanctuary that reflects your unique style and brings you joy every single day.

Our Story

Founded in 2019, LuxeNest was born from a simple observation: finding quality home décor that balances beauty, functionality, and sustainability shouldn't be so difficult. Our founder, Emma Richardson, spent years working in interior design and noticed a gap in the market for thoughtfully curated, timeless pieces that didn't break the bank.

What started as a small pop-up shop in Portland has grown into a beloved online destination for home enthusiasts across the country. We've helped over 50,000 customers transform their spaces into homes they truly love.

Our Philosophy

We believe in quality over quantity. Every item in our collection is carefully selected based on three core principles:

• Timeless Design: We choose pieces that won't look dated in a year. Classic styles with modern touches that grow with you.
• Sustainable Sourcing: We partner with artisans and manufacturers who share our commitment to ethical production and environmental responsibility.
• Everyday Luxury: Beautiful things should be accessible. We work directly with makers to offer premium quality at fair prices.

Meet Our Team

Behind every product you see is a passionate team of designers, stylists, and home enthusiasts. We're constantly traveling, discovering new makers, and testing products in our own homes before we ever offer them to you.

Our customer service team is here to help you find exactly what you need. Have questions? We're just an email away.

Shipping Information

Domestic Shipping

We offer several shipping options to meet your needs:

• Standard Shipping (5-7 business days): FREE on orders over $75, otherwise $8.99
• Express Shipping (2-3 business days): $15.99
• Overnight Shipping (1 business day): $29.99

International Shipping

We currently ship to Canada, UK, Australia, and select European countries. International shipping rates start at $24.99 and vary based on destination and package weight. Delivery typically takes 7-14 business days.

Please note: International customers are responsible for any customs duties or taxes that may apply.

Processing Time

Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). You'll receive a confirmation email once your order ships with tracking information.

Order Tracking

Once your order ships, you'll receive an email with a tracking number. You can track your package directly through the carrier's website or check your order status by logging into your LuxeNest account.

Shipping Restrictions

At this time, we do not ship to PO boxes or APO/FPO addresses. We apologize for any inconvenience.

Questions?

If you have any questions about shipping, please contact our customer service team at shipping@luxenest.com or call us at 1-800-LUXENEST.

Returns & Exchanges

We want you to love every purchase from LuxeNest. If you're not completely satisfied, we're here to help.

Return Policy

You may return most items within 60 days of delivery for a full refund. Items must be unused, in original condition, and in original packaging.

How to Return an Item

1. Log into your LuxeNest account and go to "Order History"
2. Select the item(s) you wish to return
3. Print your prepaid return label
4. Pack your item securely with all original packaging
5. Drop off at any authorized shipping location

Exchanges

We're happy to exchange items for a different size, color, or style. Simply follow the return process and place a new order for the item you'd like instead. This ensures you get your new item as quickly as possible.

Refund Timeline

Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Please note it may take an additional 3-5 business days for the refund to appear in your account, depending on your financial institution.

Non-Returnable Items

• Personalized or custom-made items
• Final sale items (clearly marked on product pages)
• Items damaged due to misuse or normal wear and tear
• Items without original tags or packaging

Damaged or Defective Items

We take great care in packaging your orders, but accidents can happen. If your item arrives damaged or defective, please contact us within 7 days of delivery at returns@luxenest.com with photos of the damage. We'll send a replacement or issue a full refund immediately.

Questions?

Our customer service team is here to help! Email us at returns@luxenest.com or call 1-800-LUXENEST, Monday-Friday, 9am-6pm EST.

Frequently Asked Questions

Contact Us

We'd love to hear from you! Whether you have a question about our products, need help with an order, or just want to say hello, we're here for you.

Get In Touch

Email: hello@luxenest.com

Phone: 1-800-LUXENEST (1-800-589-3637)

Hours: Monday-Friday, 9:00 AM - 6:00 PM EST

Mailing Address

LuxeNest Home Goods
1234 Design Street, Suite 500
Portland, OR 97204
United States

Customer Service

For questions about existing orders, shipping, or returns:

Email: support@luxenest.com
Average Response Time: Within 24 hours

Press & Partnerships

For media inquiries, collaboration opportunities, or wholesale information:

Email: partnerships@luxenest.com

Social Media

Follow us for design inspiration, new arrivals, and exclusive promotions:

• Instagram: @luxenesthome
• Pinterest: pinterest.com/luxenest
• Facebook: facebook.com/luxenesthome

We typically respond to all inquiries within one business day. Thank you for choosing LuxeNest!

Terms of Service

Last Updated: October 7, 2025

1. Agreement to Terms

By accessing and using LuxeNest ("we," "us," or "our") website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Use of Our Service

You must be at least 18 years old to make purchases on our website. You agree to provide accurate, current, and complete information during the registration and checkout process. You are responsible for maintaining the confidentiality of your account credentials.

3. Products and Pricing

We make every effort to display our products and their colors as accurately as possible. However, we cannot guarantee that your device's display of colors accurately reflects the actual product colors. All prices are in USD and are subject to change without notice. We reserve the right to limit quantities of products offered and to refuse service to anyone at our sole discretion.

4. Orders and Payment

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. Payment is due at the time of purchase using one of our accepted payment methods.

5. Shipping and Delivery

We will ship products to the address you provide at checkout. Shipping times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers or customs. Risk of loss and title for items purchased pass to you upon delivery to the carrier.

6. Returns and Refunds

Please refer to our Returns & Exchanges page for detailed information about our return policy. We reserve the right to refuse returns that do not meet our policy requirements.

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of LuxeNest and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, LuxeNest shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services, even if we have been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify and hold harmless LuxeNest and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of our services or violation of these Terms of Service.

10. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Oregon, United States, without regard to its conflict of law provisions.

Contact Information

If you have any questions about these Terms of Service, please contact us at legal@luxenest.com.

Privacy Policy

Last Updated: October 7, 2025

1. Introduction

At LuxeNest, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, phone number, and shipping address
• Payment information (processed securely through our payment providers)
• Order history and preferences
• Communications with our customer service team
• Account credentials if you create an account

We also automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Pages viewed and links clicked
• Time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Improve our website and customer service
• Send you marketing communications (with your consent)
• Prevent fraud and enhance security
• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our business (e.g., payment processors, shipping companies)
• Law enforcement or government agencies when required by law
• Business partners with your consent

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookies through your browser settings, though disabling cookies may limit your ability to use certain features of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your information
• Opting out of marketing communications
• Data portability

To exercise these rights, please contact us at privacy@luxenest.com.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Users

If you are accessing our website from outside the United States, please note that your information may be transferred to, stored, and processed in the United States where our servers are located.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@luxenest.com
Phone: 1-800-LUXENEST
Address: 1234 Design Street, Suite 500, Portland, OR 97204